Spa Policies

To our Valued Guests:

Your appointments are very important to all members of our team at Skin Boss Med Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and to provide the best quality and tradition of excellent service for our established and future patients.

Scheduling:

Appointments are required at Skin Boss Med Spa. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Once your card is saved, only your last four digits are visible. Your credit card number will be securely kept in your history file.

Cancellation Policy:

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our wait list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. IF we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively billed out to you:

The cancellation fee for all services with less than 24-hour notice is $100.

Any No Call No Show Appointments will result in $100 Cancelled Service Fee for Facials, Consultations and Makeup Application. Laser, PMU, Body Treatments are 25% of Service Fee. $250 fixed fee for Botox/Filler Appointments.

Should you need to cancel, please do so at least 24 hours in advance of your scheduled appointment. Cancellations are accepted via phone call, text or email to [email protected] only. If you cancel with less than 24 hours’ notice, your credit card on file will be charged the cancellation fee of $100. We do take into consideration emergencies and medical and health related issues when assessing the application of the cancellation fee.

If you do not arrive at your scheduled appointment without providing notification, the service will be considered a no-show, and you will be charged. Any No Call No Show Appointments will result in a $100 Cancelled Service Fee for Facials, Consultations and Makeup Application. (Laser, PMU, Body Treatments are 25% of Service Fee. $250 fixed fee for Botox/Filler Appointments).

Appointments scheduled for Monday must be canceled 24 hours in advance by leaving a voicemail or via text.

Appointment Reminder Policy:

As a courtesy to our patients, we will send you a text message reminder, an email, and will call you the day prior to the scheduled service. If you choose not to provide us with your cell phone number, we are unable to offer you a text and call reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

Arrival:

Please arrive 10-15 minutes prior to your appointment, so you will have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment.

Product Return Policy:

I understand that for the health and safety standards Skin Boss Med Spa will allow for a full refund to the original form of payment of any unopened product returned within 7 days of purchase. Opened or unopened products returned after 7 days of purchase but before 30 days may be exchanged for new product(s) or a store credit may be issued. Products that are damaged, defective, or cause a skin reaction may be returned for up to 30 days for a full refund to the original form of payment. These products may be exchanged for new product(s) or a store credit may be issued after 30 days and for up to 45 days from the date of purchase.

Gift certificates:

Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen.