Spa Policies

Scheduling:

Appointments are required at Skin Boss Med Spa. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Once your card is saved, only your last four digits are visible. Your credit card number will be securely kept in your history file.

Cancellation Policy:

We understand that sometimes plans change. However, when appointments are forgotten or canceled without sufficient notice, we miss the opportunity to fill that time slot and patients on our waitlist miss the chance to receive the services they need. If we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively billed to you:

  • Cancellations within 24 hours: A $100 cancellation fee will be charged for all services (including consultations, facials, injectables, lasers, and body treatments) if the appointment is canceled less than 24 hours in advance.
  • Agnes-RF: Any appointments canceled less than 24 hours in advance will forfeit the $500 deposit.
  • PDO Threads: Any appointments canceled less than 24 hours in advance will forfeit the $400 deposit.
  • Sculptra: Any appointments canceled less than 24 hours in advance will forfeit the $400 deposit.

Should you need to cancel, please do so at least 24 hours in advance of your scheduled appointment. Cancellations are accepted via:

If you cancel with less than 24 hours’ notice, your credit card on file will be charged a cancellation fee. We do take into consideration emergencies and medical or health-related issues when assessing the application of the cancellation fee.

No Call/No Show Policy:

If you do not arrive at your scheduled appointment without providing notification, the service will be considered a no-show, and the following fees will be applied to your card or alternatively billed to you:

  • For consultations, facials, lasers, and body treatments: A $100 fixed fee will be charged.
  • For Botox/Filler appointments or appointments booked with 2 or more technicians: A $250 fixed fee will be charged.
  • Agnes-RF: The $500 deposit will be forfeited.
  • PDO Threads: The $400 deposit will be forfeited.
  • Sculptra: The $400 deposit will be forfeited.

Appointments scheduled for Monday must be canceled 24 hours in advance by leaving a voicemail, text, or via email.

Appointment Reminder Policy:

As a courtesy to our patients, we will send you a text message reminder and will call you the day prior to the scheduled service if you have not confirmed your appointment. If you choose not to provide us with your cell phone number, we are unable to offer you a text and call reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

We appreciate you taking the time to read this and keeping these policies in mind as your appointment date approaches. If you have any questions, please do not hesitate to call us at 517-999-0900 or email book@sbmedspa.com.

Arrival:

Please arrive 10-15 minutes prior to your appointment, so you will have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment.

Product Return Policy:

I understand that for the health and safety standards Skin Boss Med Spa will allow for a full refund to the original form of payment of any unopened product returned within 7 days of purchase. Opened or unopened products returned after 7 days of purchase but before 30 days may be exchanged for new product(s) or a store credit may be issued. Products that are damaged, defective, or cause a skin reaction may be returned for up to 30 days for a full refund to the original form of payment. These products may be exchanged for new product(s) or a store credit may be issued after 30 days and for up to 45 days from the date of purchase.

Gift certificates:

Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen.